Senior Technician

Job Summary: This position is responsible for helping the Home Technology department technicians with their Audio/Visual projects or duties. Must have met all the requirements of Field Technician Level I and II.

Responsibilities:           

• Have basic Audio/Video knowledge.
• Help technicians with hanging TVs that might require two people.
• Connecting receivers or other basic audio equipment.
• Connecting Sonos products to the system.
• Performing basic network installs.

• Must have Control 4 sales and product training along with in-house basic programming.
• Able to install and program a basic Control 4 package.
• Able to find cables in the wall/tone.
• Able to rough and trim a house.
• Program Universal remotes.
• Able to install camera systems with DVR/NVR.

• Basic rack wiring.
• Read and follow a wire diagram.
• Knowledge of how to set up equipment before remote programming.
• Install networks (Wireless and wired).
• Calibrate TV and projectors.
• Distribute video and audio.
• Have good trouble shooting skills in an advance setting.
• Able to handle all aspects of a job without supervision.
• Able to supervise crew on projects.
• Able to demonstrate and practice Ohms law.
• Retro house cable in all situations.
• Advance rack wiring or Control 4 Level 1 Certified.

• Advance trouble shooting skills such as amp overheating, shorts in audio cables, dirty phone lines, resetting routers, intermittent internet.
• Modulate and insert into cable or satellite system.
• Able to teach others and be a supervise assistant. 

• Savant Level 1 or Control 4 Level 2 or Vantage including Panelized Lighting certified.
• Able to train employees.
• Savant Level 2 and Lutron Homeworks Certified.

• Program Control 4, Savant, Vantage, Lutron, and URC Total Control.

Experience and Skill Requirements: 

• Clean driving record.
• Basic networking skills.
• Sonos experience a plus.
• Experience with hanging TVs and connecting audio equipment.
• Ability to provide great customer service and problem solve customer concerns.
• Good interpersonal communication and organizational skills.
• A positive attitude of teamwork and continuous improvement.

Physical Demands:

• Lifting, carrying, pushing and/or pulling; some climbing and balancing, kneeling, crouching and/or crawling.

Travel:

• Driving to customer homes to perform service is required. 

Education: 

High school diploma or equivalent.

Schedule:

Monday – Friday 7:00 a.m. to 5:00 p.m.